Who is responsible for your information
Silentia Yacht Limited is the organisation responsible for personal information collected through Sounding Line. Its address is Vine Cottage, Pankridge Street, Crondall, Farnham, GU10 5RG. Questions about this policy or the use of personal information can be directed to [email protected] or +447989553903.
This notice applies to information provided when you use the enquiry form, contact the company, or otherwise communicate about a maritime excursion. It is intended to explain, in clear terms, what information is used for and the choices available to you under UK data-protection law.
Information we collect
When you submit the enquiry form, the information may include your name, email address, telephone number, route interest and any message you choose to provide. If you contact the company in another way, the information is the content of that communication and the contact details you provide.
Technical information necessary for delivery, security and operation of the website may also be processed by the systems used to make the website available. This can include information ordinarily generated when a browser requests a web page. Sounding Line does not ask you to provide special-category personal information through the enquiry form, and you should avoid including such information unless it is genuinely necessary to your request.
Information you provide and accuracy
The enquiry form asks for a name, email address and an indication of the type of route or historical interest concerned. A telephone number and a free-text message can also be supplied if you choose to include them. Information entered in the free-text field should be limited to what is relevant to the enquiry; there is normally no reason to include sensitive personal details when asking about a surface maritime excursion.
You are responsible for making sure that the contact details you provide are sufficiently accurate for Silentia Yacht Limited to respond. If information changes while an enquiry is being discussed, you can provide corrected details using the contact information on this website. Inaccurate or incomplete contact information may make it difficult to respond to a request or to distinguish it from another enquiry.
Purposes and lawful bases
Enquiry information is used to read, administer and respond to your request, to discuss the type of maritime excursion you are interested in, and to keep an appropriate record of communications about that request. Where processing is necessary to take steps at your request before entering into an arrangement, that necessity provides the relevant basis. Where information is kept to manage correspondence, protect the service and maintain appropriate business records, the company may rely on legitimate interests where those interests are not overridden by your rights and interests.
Where the law requires information to be retained or disclosed, processing may be necessary to comply with a legal obligation. If consent is requested for a separate purpose, the purpose will be identified at the point of request and consent may be withdrawn for future processing.
How enquiry information is used
Information submitted through the form is used in the context in which it was provided: to understand the subject of the enquiry, identify the route or historical interest being discussed, respond to questions and, where appropriate, continue a conversation about a possible maritime excursion. The information may also be used to keep an orderly record of correspondence so that later messages can be understood in their proper context.
The fact that a person has made an enquiry does not, by itself, mean that their details will be used for unrelated promotional activity. If a materially different use of personal information requires a separate legal basis or consent, that use must be assessed separately rather than being treated as part of the original enquiry.
Sharing and service providers
Personal information is not made public through the enquiry form. It may be accessible to service providers that support the operation, hosting, security or communications needed to handle an enquiry, to the extent necessary for those functions and subject to appropriate obligations. Information may also be disclosed where required by law, a court or a competent authority.
Silentia Yacht Limited does not treat an enquiry as permission to sell personal information. If a service provider processes information outside the United Kingdom, appropriate safeguards required by applicable data-protection law are used where necessary.
International handling of information
The systems used to support website delivery or communications may involve organisations that operate in more than one country. Where personal information is transferred internationally and UK data-protection law requires safeguards for that transfer, the relevant transfer mechanism and protections must be considered in light of the destination and the role of the recipient.
A request for further information about the handling of personal data in connection with an enquiry can be made using the company contact details on this page. Where the law requires information about safeguards to be made available, it will be provided in an appropriate form subject to any restrictions that lawfully apply.
How long information is kept
Personal information is kept only for as long as it is reasonably needed for the purpose for which it was collected, including responding to the enquiry, maintaining relevant correspondence, resolving questions and meeting applicable legal or record-keeping obligations. Retention is reviewed according to the nature of the communication, whether an arrangement results from the enquiry, and whether information is still needed for a lawful purpose.
When information is no longer needed, it is deleted, anonymised or otherwise put beyond ordinary use in accordance with the systems in which it is held.
Your rights
Depending on the circumstances, UK data-protection law may give you rights to ask for access to personal information, correction of inaccurate information, erasure, restriction of processing, data portability, or an objection to certain processing. Where processing is based on consent, you can withdraw that consent for future processing.
A request can be made using the company contact details above. You also have the right to raise a concern with the UK Information Commissioner’s Office if you believe your information has not been handled appropriately. Exercising a right does not automatically mean every request must be granted; the applicable law determines whether a right applies in the particular circumstances.
Making a privacy request
When making a request about your personal information, it is helpful to identify the enquiry or correspondence concerned and the right you wish to exercise. Silentia Yacht Limited may need enough information to locate the relevant record and, where appropriate, to be satisfied that a request is being made by the person to whom the information relates or by someone properly authorised to act for them.
Privacy rights are applied according to the circumstances and the lawful basis relied upon for the processing. For example, a request for erasure does not necessarily require information to be deleted where there is a lawful reason to retain it. If a request cannot be fulfilled in full, the response should explain the position to the extent required by applicable law.
Cookies and similar technologies
The website is designed to function without optional analytics or advertising cookies being required for the editorial article or enquiry form. Strictly necessary technologies may be used where needed for delivery, security or essential operation. More detail is provided in the Cookie Policy.
If the use of non-essential cookies changes, the information presented to visitors will be updated and any consent required by law will be sought before those cookies are used.
Complaints and questions
If you have a question about this notice or believe personal information connected with an enquiry has been handled incorrectly, you can contact Silentia Yacht Limited using the address, email address or telephone number shown on this website. Raising a question with the company can help identify the relevant correspondence and clarify how the information has been used.
You also have the right to complain to the Information Commissioner’s Office where you consider that data-protection law has not been complied with. Contacting the company first is not intended to remove or restrict that right.
Changes to this notice
This Privacy Policy may be updated when the website, the enquiry process or applicable legal requirements change. The date at the top of the page identifies the current version. Material changes will be reflected in the wording of this notice so that the purposes and handling of personal information remain transparent.